ace456 Privacy Policy

ace456 ("we", "us", or "the platform") provides a trusted online betting and casino service for players in Bangladesh. When you use the ace456 website, mobile version, or related services, you agree to the terms of this privacy policy. This document describes what information we collect, why we collect it, and how that information is used and protected.

01 What Information We Collect

The following types of personal information may be collected for the purpose of registration and service delivery on the ace456 platform:

1.1 Identity Information

• Full name, date of birth, and national ID or passport number (for age verification)
• Email address and mobile phone number
• Current residential address
• Profile photo (optional)

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking account details
• Bank account number and branch details (where applicable)
• Transaction history — deposit, withdrawal, and bonus records

1.3 Technical Information

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Cookie and session data (see Section 7 for details)
• Login time, session duration, and activity logs

1.4 Gaming Information

• Game history, bet amounts, and results
• Preferred game categories and usage patterns
• Records of promotional offer usage

02 Purpose of Data Collection

ace456 uses your information only for legitimate and necessary purposes. The main reasons we use your information are listed below:

• Account Management: Completing registration, login, password recovery, and account verification processes.
• Age and Identity Verification: Confirming that the user is at least 21 years old and is legally eligible to use the service.
• Financial Transactions: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Customer Support: Helping you resolve issues through 24/7 live chat.
• Fraud Prevention: Detecting and preventing unauthorized access, money laundering, and other illegal activities.
• Service Improvement: Analyzing user experience to improve the quality of the platform.
• Promotional Communication: Sending information about bonus offers and special promotions with your consent.
• Responsible Gaming: Monitoring playing patterns and providing support or imposing limits when needed.

03 Sharing and Disclosure of Information

ace456 never sells your personal information to third parties. However, information may be shared in the limited circumstances below:

3.1 Trusted Service Providers

Information is shared with payment processors, technology infrastructure providers, and game software providers only to the extent necessary to deliver the service. All such partners are bound by confidentiality agreements.

3.2 Legal Obligations

Information may be disclosed on the basis of a valid order from a competent court, government authority, or law enforcement agency.

3.3 Fraud and Security

In cases of suspicious financial activity or fraud, information may be shared with the relevant financial institutions and security agencies.

04 Data Storage and Security

ace456 applies industry-standard technical and organizational measures to keep your personal information secure.

4.1 Technical Security

• SSL Encryption (SSL/TLS): All communication between the website and servers is encrypted.
• Data Encryption: Sensitive information (passwords, financial data) is stored in encrypted format.
• Firewall and Access Control: Multiple layers of security measures to prevent unauthorized access.
• Regular Security Audits: Periodic reviews to identify and address potential vulnerabilities.

4.2 Retention Period

Information is retained for as long as your account is active and, after account closure, for as long as required to meet legal and regulatory obligations. Financial transaction records are generally retained for 5 to 7 years.

05 Your Rights

ace456 believes you have full rights over your own information. You may exercise the following rights at any time:

• Right to Access: You have the right to request a copy of the information we have collected and stored about you.
• Right to Rectification: If your profile contains incorrect or outdated information, you may request that it be corrected.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal information. However, some information may not be fully erasable due to legal obligations.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your information.
• Right to Opt Out of Marketing: You may stop receiving promotional emails or messages at any time.
• Right to Lodge a Complaint: If you have any concerns about our privacy practices, you may contact us directly.

To exercise any of the rights above, contact our support team via live chat or email us at: [email protected]

06 Privacy of Minors

ace456 provides services only to those aged 21 and above. We do not knowingly collect any personal information from individuals under the age of 21.

An age verification process is completed at the time of registration. If a user registers by providing false information, their account will be suspended immediately and the relevant information will be deleted.

07 Cookie Policy

ace456 uses cookies and similar technologies on its website. Cookies are small text files that your browser stores on your device.

7.1 Cookies We Use

• Essential Cookies: Necessary for maintaining login sessions and ensuring security. Disabling these will prevent the service from working correctly.
• Functional Cookies: Used to remember your preferences (language, game settings).
• Analytics Cookies: Collect anonymous statistics to analyze and improve website usage.

7.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may limit some services.

08 International Data Transfers

Our servers and third-party partners may be located in various countries. Where your information is transferred outside Bangladesh, we ensure that the transfer is carried out with appropriate safeguards in place and that the receiving party meets the standards of this privacy policy.

09 Third-Party Links and Services

Game software on the ace456 platform is supplied by various providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, PG Soft, JILI, and Ezugi. These third-party providers may have their own privacy policies. We are not responsible for their collection or use of information.

Payment services — bKash, Nagad, Rocket, Upay — have their own terms and privacy policies. The respective provider's own policy will apply at the time of a transaction.

10 Changes to This Policy

ace456 reserves the right to update this privacy policy when necessary. In the case of significant changes, we will:

• Post a clear notice on the website.
• Notify registered users by email (where applicable).
• Update the "Last Updated" date at the top of the document.

If you continue using the platform after any changes, you will be considered to have agreed to the updated policy. We recommend that you check this page regularly.

11 Contact Us

If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please contact us through the following:

• Live Chat: 24/7 direct live chat support (in Bengali)
• Email: [email protected]

We make every effort to respond to any privacy-related request as quickly as possible.